Refund Policy

Refunds for development work are available only before major milestone delivery and are subject to the project contract. Upfront payments are typically non-refundable once work has started, because they reserve our team's time for your project. If work has not started, the upfront payment is refunded.

Each milestone is reviewed against the acceptance criteria in the SOW. If a deliverable does not meet them, we fix it at no extra cost. A milestone that has been delivered and accepted is not refundable.

Retainer and on-demand work is billed for time already worked and is not refundable once that time has been delivered.

A paid consultation can be rescheduled or refunded if you cancel before the session starts. Once a session has taken place, it is not refundable.

Monthly subscribers can cancel at any time, effective at the end of the current billing period. Refunds are not given for partially used subscription periods unless there is a service failure on our side.

All commission splits and partner payouts are managed transparently, and refunds are handled under the applicable partner terms.

The following are not refundable:

• Work that has been delivered and accepted, or milestones that have been signed off.
• Third-party costs paid on your behalf, such as hosting, domains, app store fees, licences and payment gateway charges.
• Fees for accounts suspended or terminated for misuse, as set out in our Terms.

Email mehmedkhan16@gmail.com with your invoice number and the reason. We acknowledge every request, review it against the contract, and aim to resolve it within 7 business days. Approved refunds are made to the original payment method; timing after approval depends on your bank or payment provider.

In the event of a dispute, please contact us at mehmedkhan16@gmail.com. We aim to resolve all issues within 7 business days. Disputes that cannot be resolved this way follow the process in our Terms & Conditions.

Please contact us before opening a chargeback or payment dispute, so we can resolve it directly. We will contest chargebacks raised without contacting us first, or for work that was delivered, and may pause services while a dispute is open.

Waynull, Mumbai, India, 401202. Email mehmedkhan16@gmail.com, phone +91 70570 45789. For contract, security or data protection questions, write to the same address and mark the subject line accordingly so it reaches the right person quickly.